Last Updated: December 08, 2025

Flower City Nugs (“we,” “us,” or “our”) operates flowercitynugs.com (the “Website”) and provides cannabis delivery services. We are committed to protecting your privacy and handling your personal information responsibly, especially given the sensitive nature of cannabis products.

This Privacy & Cookie Policy explains how we collect, use, share, and protect your information when you visit our Website, place an order, or use our services. It also covers our use of cookies and similar technologies.

By using our Website or services, you agree to this Policy. If you do not agree, please do not use our site.

 1. Information We Collect
We collect information in three main ways:

a. Information You Provide Directly
– Name, email address, phone number, delivery address, and date of birth (for age verification – you must be 21+).
– Payment details (processed securely by third-party providers; we do not store full card numbers).
– Order details, preferences, and any messages you send us.
– Account information if you create a profile.

b. Automatically Collected Information
– IP address, browser type, device information, and operating system.
– Usage data (pages visited, time spent, referring site).
– Location data (approximate, for delivery eligibility).

c. Cookies and Similar Technologies
We use cookies, pixels, and similar tools (detailed in Section 7 below).

2. How We Use Your Information
We use your information to:
– Verify your age and eligibility for cannabis delivery.
– Process and fulfill orders, including delivery and payment.
– Communicate with you (order updates, promotions – only with your consent where required).
– Improve our Website, products, and services (e.g., analytics).
– Comply with legal obligations (e.g., state cannabis regulations, tax reporting).
– Prevent fraud and ensure security.
– Send marketing emails/SMS (you can opt out anytime).

We do **not** sell your personal information. In the cannabis industry, privacy is especially important – we minimize data collection and never share purchase history unnecessarily.

3. Sharing Your Information
We only share information when necessary:
– With trusted service providers (e.g., payment processors like Stripe, delivery partners, hosting providers) who are contractually bound to protect it.
– For legal reasons (e.g., regulators, law enforcement, or to comply with cannabis tracking laws).
– In the event of a business sale/merger (your data would remain protected).

We do not share with third parties for their marketing without your explicit consent.

 4. Data Security
We use industry-standard security measures (SSL encryption, secure servers, firewalls) to protect your information. However, no system is 100% secure – we cannot guarantee absolute security.

5. Data Retention
We keep your information only as long as needed for business or legal purposes (e.g., order history for 7 years for tax compliance, or as required by state cannabis laws). We delete or anonymize data when no longer needed.

 6. Your Rights & Choices
Depending on your location, you may have rights under laws like CCPA (California), GDPR (EU), or similar:
– Access, correct, or delete your personal information.
– Opt out of marketing or certain data uses.
– Request we limit processing (where applicable).

To exercise rights, contact us at [your email, e.g., support@flowercitynugs.com]. We respond within 30-45 days (as required by law) and verify your identity for security.

California residents: We do not sell personal information. You can still request details via a “Do Not Sell or Share My Personal Information” link if needed.

 7. Cookies & Tracking Technologies
Our Website uses cookies to improve your experience. Cookies are small files stored on your device.

Types of Cookies We Use:
– Essential Cookies: Required for site functionality (e.g., adding items to cart, staying logged in). These cannot be disabled.
– Performance/Analytics Cookies: Help us understand how visitors use the site (e.g., Google Analytics – anonymized).
– Functional Cookies: Remember preferences (e.g., location for delivery checks).
– Marketing/Targeting Cookies:** Show relevant promotions (only with consent).

You can manage cookies via your browser settings or our cookie banner (if installed). Blocking cookies may limit site features.

We respect “Do Not Track” signals where possible and integrate with tools like Google Consent Mode.

 8. Children’s Privacy
Our services are strictly for adults 21+. We do not knowingly collect data from minors. If we discover such data, we delete it immediately.

### 9. Third-Party Links
Our Website may link to external sites (e.g., payment providers). We are not responsible for their privacy practices.

### 10. Changes to This Policy
We may update this Policy. Changes will be posted here with a new “Last Updated” date. Significant changes will be notified via email or site notice.
###11. Contact Us
Questions? Contact us at:
– Email: [your support email]
– Address: [your business address, if public]
– Phone: [your phone]

Thank you for trusting Flower City Nugs with your privacy.